Refund | Purnima - One Stop Online Saree Store

At Purnima: One Stop Online Saree Store, customer satisfaction is our priority. Please review our refund, return, Exchange and cancellation policies carefully to ensure a smooth shopping experience.

Returns and Exchanges

Safety First

We are committed to ensuring a 100% Purchase Protection to customers by offering them genuine products, robust & secure payment gateways and easy returns for items purchased on thepurnima.com

Easy Returns

Looking at returning/exchanging your product? It’s simple. You have to raise a return request within 1 days of delivery of the product.

How can I raise a return request?

Please reach out to Helpdesk@thepurnima.com within 1 days of order delivery. Our customer support team will get back to you within 48 hours of receiving the request.

Who Pays the Shipping charges for returned products?

We offer a pick-up facility for locations which are serviceable by our logistics partners. Our logistics partner will pick up the return package in 2 - 5 business days from the date the request was placed.

How much time does it take to get my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at helpdesk@thepurnima.com

Can I return some products from a bundle offer (Buy 2 and Get 1 Free, Buy 3 and Get 50% OFF etc.) and still remain eligible for the offer?

Returns and Refunds are not available for items purchased through the Buy 2 Get 1 Free promotion and the Purnima ki amazing deals or any bundle offer; however, they can be exchanged for similar or less costly products.

Can I get an exchange for the products purchased on Sale/Offer?

Yes, Products purchased during sale/offer will be eligible for an exchange.

Reach out to our customer support team for further assistance. Call us on +917596034545 & +917596024545 or WhatsApp us.

Happiness Guaranteed

If you have a problem we will solve it. Just reach out to our customer support team. Call us on +917596034545 & +917596024545 or WhatsApp us.

Damages and Defects

We strive to deliver products in perfect condition. If you receive a defective, damaged, or incorrect item, please notify us immediately upon receipt. We will evaluate the issue and resolve it promptly.

Refunds

Processing of Refunds

● If more than 15 business days have passed since we’ve approved your return, please contact us at helpdesk@thepurnima.com

● Refunds are only available for orders valued at INR 4,999 or less. Orders exceeding this amount are eligible for exchanges only.

Cancellation Policy

We value our customers and strive to provide the best shopping experience. If you wish to cancel an order, please review our cancellation policy:

1. Order Cancellation by Customer

Cancellation Before Dispatch:

Orders can be cancelled within 24 hours of placing the order without any cancellation fee. After 24 hours, a cancellation fee of 10% of the total order amount may apply.

Cancellation After Dispatch:

Once the product has been dispatched, cancellations will not be allowed.

2. Order Cancellation by Purnima : One Stop Online Saree Store

We reserve the right to cancel an order under the following circumstances:

If the product is out of stock.

In case of payment issues or incomplete transactions.

If the delivery location is outside our serviceable areas.

In such cases, the customer will be notified immediately, and a full refund will be processed.

3. Refund Policy for Cancellations

Refunds for eligible cancellations will be processed within 10 business days.

If the payment was made using a credit/debit card, the amount will be refunded to the original payment method.

4. Non-Cancellable Products